TELCEL
PROJECT CHALLENGE
To succeed, Telcel needed a comprehensive enterprise digital ecosystem capable of handling legacy scenarios with new functionality while being flexible enough to extend easily to future offerings across ecommerce, B2B, retail and customer service channels in a holistic manner.
OUR SOLUTION
- Digital Commerce & Omni Channel Strategy.
- Full-Suite B2C Implementation and cross-channel integrations.
- Advanced Content Management Platform.
- Infrastructure, Sizing, Capacity Planning, Setup & Configuration.
- Managed & Application Services Product Selection.
- Complex Tax, Payment, Loyalty, Shipping Integrations utilizing Order Management Rules.
- Continuous build integration capability.
- Disaster Recovery.
- Implementing a custom Enterprise Service Bus.
- Inventory Pages 90% Speed Improvement.
- Partial, Full Real-Time & Batch Data Synch.
- Plan, Product, Region Based.
- Pre-Paid, Post-Paid.
- Implementation.
FINAL RESULT
TA Digital recommended IBM WebSphere as the digital commerce platform coupled with Adobe Experience Manager for advanced content management to enable omnichannel capabilities and platform agnostic experience layer with segmentation and A/B testing features.
- The solution provided an end-to-end sales cycle and post-sales processes from the Catalog Browsing phase through the Activation phase.
- Subscribers are now able to navigate the sales funnel in less than a minute resulting in 10,500 new subscribers in the first 3 months period.
Explore Additional Resources
Learn how you can select the best Digital Experience and Digital Commerce platform for your business.
Our Adobe Experience Manager Consulting team specializes in helping you deliver a seamless, intelligent, and personalized customer experience.
Our Innovation Solutions Practice helps our clients tap into AI, IOT, and AR/VR to create amazing experiences that make their brand stand out.
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