TA Digital

Manipal Global Education

Manipal Global Education (MaGE) is a global education center based in Bengaluru, India, offering courses in health sciences, engineering, management, communication, and humanities. It has over 28,000 students from 57 countries.

PROJECT CHALLENGE

MaGe was looking to enhance the user experience and improve turnaround time by automating the manual document upload process. It’s four-column component feature for registration forms and miscellaneous information was not responsive across all devices, which was driving away traffic. Additionally, it had issues with validating the authenticity of the prospective customer.

OUR SOLUTION

Our team automated and introduced validation in MaGe’s document upload and notification process by creating an ‘Upload’ component within AEM, which allows the students to upload documents as well as view approval status. Next, we made the four-column information component responsive across all devices, while extending the feature to all the sister websites of Manipal. We also automated the verification process of the prospective customers’ mobile numbers by integrating it with an SMS gateway API. Lastly, a ‘caption’ element was added in the design of the existing image component.

FINAL RESULT

By creating an automated document upload/authentication process site performance and content management has visibly improved. Our redesign solution now supports Manipal’s Group websites in 25 regions. Captioned images introduced added insight about the facilities in the institution to the prospective customers. Identifying, tracking and engaging with the prospective customers is also much easier now via an automated verification process.

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Tags

Practice(s):

Customer ExperienceExperience DesignWeb & Mobile Development

Platform(s):

Adobe Experience Manager

Industry(s):

Education

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