Microsoft Dynamics CRM for the Distribution Industry
If your company is in the distribution industry, it’s likely that you find customer relationships difficult to manage. If your company deals in oil and gas, power, water, fast-moving consumer goods or building materials, you have a complex web of relationships with suppliers, wholesalers, shipping companies, retailers and buyers. Your company needs a better way to manage those relationships. A customized Microsoft Dynamics CRM solution from TA Digital can provide the enhanced relationship management ability that your company requires
Why Your Distribution Company Needs a CRM
TA Digital’s Microsoft Dynamics CRM for the distribution industry enhances the effectiveness and efficiency of your company’s sales, marketing and customer service efforts. Whether you distribute goods to dealers, retailers or directly to end consumers, you’ll achieve better results by maintaining customer loyalty and delivering on your company’s promises.
Microsoft Dynamics CRM consists of three modules:
Microsoft Dynamics CRM Improves Customer Service
Within its 360-degree customer profiles, Microsoft Dynamics CRM has the ability to track all inbound customer inquiries from inception to resolution. Microsoft Dynamics CRM allows your customer service agents to view all open cases, document any troubleshooting steps taken and escalate tickets to higher support levels. Since Dynamics CRM provides an easy way to view all outstanding customer issues, it encourages faster resolutions and prevents customers from being lost in the shuffle. Using it, you’ll provide your customers with better service and earn increased loyalty and satisfaction as a result.
TA Digital’s customized Microsoft Dynamics CRM solution for the distribution industry is a cloud-based application, so your company’s people can access it from anywhere. Employees in your call center, service outlets, warehouses and main office — along with all field representatives — can log in to the CRM and view customer inquiries.
Microsoft Dynamics CRM Improves Customer Insight
Your distribution company may maintain relationships with wholesalers, retailers, dealers and end users, and all of those groups have different expectations. Microsoft Dynamics CRM helps you manage the expectations of different customer groups by tracking their behavior and buying preferences. In one place, you’ll have all of the information that you need including order history, delivery preferences and locations. Dynamics CRM also provides an easy way to segment your marketing efforts for different types of customers such as direct buyers and web-based buyers.
Microsoft Dynamics CRM Reduces the Need for Manual Processes
If your organization is like most distribution companies, it’s likely that you still rely on manual and paper-based processes for tasks such as order tracking, inventory tracking and supply chain management. Standard data processing solutions such as spreadsheets can be inconsistent and problematic — especially when multiple versions of the same document may exist. Microsoft Dynamics CRM can automatically track the data that you currently track using manual means.
Microsoft Dynamics CRM Integrates With Existing Solutions
If your company has already adopted digital solutions for tasks such as Enterprise Resource Planning and Content Management, you don’t need to abandon those solutions to adopt Microsoft Dynamics CRM. You can integrate those solutions with Dynamics CRM to add data points to your customer profiles. An integrated digital ecosystem helps to prevent duplicated work. It also enhances your company’s order fulfillment and digital marketing efforts.
Microsoft Dynamics CRM Enhances Sales Results
Microsoft Dynamics CRM improves the sales process by giving your salespeople greater access to customer insights. With the 360-degree customer profiles in Dynamics, your salespeople will know more about the interests and previous interactions of prospects before initiating contact. Dynamics CRM also gives your salespeople access to accurate forecasts, revenue projections, closing dates and other valuable information. It also helps salespeople identify potential areas for improvement.
Microsoft Dynamics CRM Is the Core of an Agile, Competitive Distribution Business
A Microsoft Dynamics CRM solution from TA Digital gives your distribution company a single solution to many different problems. You’ll avoid the lack of communication that often occurs within a company that has different departments collecting data in separate silos. With a single database collecting all customer data, you’ll see marketing, sales and support information in one place. You’ll also have a database that automatically discerns between leads, existing customers, business partners and other contact types.
In any business, the primary key to success is in finding ways to serve your customers better. With TA Digital’s Microsoft Dynamics CRM solution, you’ll do exactly that because you’ll know more about your customers and prospects. You’ll also do a better job of handling support requests and ensuring that you always have the products your customers want when they want them. Learn more about our expertise in Implementing CRM Systems.
Explore Additional Resources
Learn how you can select the best Digital Experience platform for your business.
Our Enterprise Solutions Practice works with our clients to recommend the optimum ERP/CRM Application along with the appropriate implementation and configuration.
Get Help From Our Experts
Over the past 20 years, we have completed thousands of digital projects globally. We have one of the largest and deepest multi-solutions digital consulting teams in the world. Our proprietary processes and years of Digital Experience expertise have earned us a 97% customer satisfaction rating with our clients ranging from Global Fortune 1000 to Mid-Market Enterprises, leading educational institutions, and Non-Profits.
Contact us today if your organization needs assistance with your Microsoft Dynamics CRM project.
Why TA Digital?
TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.
Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.
Recognized in 2013, 2014, 2015, 2019, and 2020 Inc. 5000 list as one of the most successful technology companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP and Salesforce and possess global partnerships with industry leaders such as Sitecore, Episerver, Elastic Path, BigCommerce, AWS, Azure and Coveo.