The Experience Era in Media & Entertainment

By Kirsten Oelrich 2 min read

Media & Entertainment has always been a ‘content centric’ industry. But good content doesn’t necessarily make for a good customer experience. In today’s age of digital mobility, consumers don’t just expect access to content when and where they want it, they also want it to be anywhere at any time on any device.

Audience acquisition is complex, whatever your industry. The media and entertainment sector is no exception. Even though there are more viewers today than there were a few years ago, there are an exponentially higher number of channels and device choices too. Loyalties are declining as consumers move from one option to the other with the swipe of a finger.

The challenges are formidable. There is content everywhere — from televisions in our living rooms to the small screens on our wrists to the devices in our hands. And with the explosion of mobile, wearables, and Internet of Things technology, there will be more devices in more forms than ever before as well as more viewers ready to consume content.

In this new digital economy, M&E companies require more disciplined measurement, analytics, and data-driven marketing — with a focus on audience intelligence, engagement, and revenue optimization. To prepare for today’s always-on, always-in-hand content delivery, you must build digital metric systems that allow your companies to master these challenges.

But faced with a highly competitive landscape and a host of customer engagement challenges, how will you deliver experiences that impress, engage, and convert your customers? Let’s look at the top 3 things that matter to the modern day M&E consumer.

Understand your Customers Better

Customers are complicated, and no single set of data is enough to render complete picture of who they are and what motivates them. Gather data from all of your sources and stitch it together to get a 360-degree view of your customers across time, channels, and devices.

Be on Every Screen

It’s not enough to just be on one screen or device today. Today’s customer experience is one of multiple screens and multiple devices. You need to establish a seamless and continuous presence across all of them.

Drive Higher Automation and Personalization

As you hope to move your customers from trial to purchase to renewal or upgrade, you improve your chances of success through strategic automation and personalization. This helps you create consistency and relevance across devices and channels.

Explore Additional Resources

Learn how you can select the best Digital Experience platform for your business.

Reach out to our Adobe Experience Cloud Consulting team which specializes in helping you deliver seamless, intelligent, and personalized customer experiences.

Our Acquia Certified Drupal experts specialize in helping you create intelligently personalized customer experiences.

Schedule a meeting with our team today to see how we can help you save time and money with the digital transformation initiatives.

Schedule Now


Over the past 20 years, we have completed thousands of digital projects globally. We have one of the largest and deepest multi-solutions digital consulting teams in the world. Our proprietary processes and years of Digital Experience expertise have earned us a 97% customer satisfaction rating with our clients ranging from Global Fortune 1000 to Mid-Market Enterprises, leading educational institutions, and Non-Profits.

DesignRush has recognized TA Digital as a top Creative Agency.

About TA Digital

TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.

Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.

Recognized in 2013, 2014, 2015, 2019, and 2020 Inc. 5000 list as one of the most successful technology companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP and Salesforce and possess global partnerships with industry leaders such as Sitecore, Episerver, Elastic Path, BigCommerce, AWS, Azure and Coveo.

Kirsten Oelrich

Written By

Kirsten Oelrich